Our offices
Hamurlabs is an Istanbul-based software company that serves companies in Türkiye, MENA and Europe. We put HaROS into operation remotely, or in your store, warehouse or distribution center. Use the contact form for visits and meetings.
Istanbul Türkiye — head office
Çifte Havuzlar Mah., Eski Londra Asfaltı Cad.Kuluçka Mrk. B2 Blok No: 151/1G, İç Kapı No: 111
Esenler / Istanbul, Türkiye Open on map →
Write to us for a visit, a demo or a question
The better we know your operation, the more accurate the demo. You can leave non-required fields empty.
Thank you — your request has been received
We will get back to you. The first step will be a short discovery call; we build the demo around the processes you describe in that call.
Speed remotely, support on site
HaROS projects move through set steps, from the first introduction to after going live. Where and how each step runs is clear from the start.
Demo and discovery — remote
The first introduction and platform demo are held over a remote video call. Business process analysis and needs assessment are also carried out remotely at this stage; you can join from wherever your team is.
video callSetup plan — together
We clarify module selection, the integration map and the go-live calendar together, in writing. Meetings are online, or face to face when needed.
project planGo-live — on site
Before and during going live, our field team is with you. We do the installation, hardware connections and training on site, in your store, warehouse or distribution center.
on-site installationStaff training — on location
We give module-based training for warehouse operators, store teams and managers at your facility. Training documents and a video library are yours too; refresher training can be held remotely.
team trainingSupport after going live — remote
After going live, we provide technical support remotely. If urgent on-site intervention is needed, we coordinate through our support channels. The scope is in the contract.
remote supportVisit and meeting request
For a visit or face-to-face meeting, fill in the form; we decide the date and place together. A project owner is assigned to every project.
Open the form →At the customer's location throughout go-live
Our field team works with you in stores, warehouses and distribution centers during go-live. The scope of on-site support is in the project plan.
- Hardware installation and connection tests are done on site
- WMS and OMS modules are configured on location
- Staff training is given in the real work environment, together with the system
- Our team is on site on go-live day
- The scope of on-site intervention for critical issues is defined in the contract
Go-live phases (illustrative)
Reach us through the channel that suits you best
Choose the relevant channel for a demo, support or partnership. Our team replies quickly.
Demo and pre-sales
Request a demo to see HaROS up close and get information about scope. We listen to your needs and prepare a demo specific to you.
Request a demoSupport for existing customers
Go to the support page for live system support, error reports and configuration questions. The support scope is defined by the contract.
Support →Frequently asked questions
Where is your office?
We have two offices. Istanbul: Çifte Havuzlar Mah., Eski Londra Asfaltı Cad., Kuluçka Mrk. B2 Blok No: 151/1G, İç Kapı No: 111, Esenler / Istanbul, Türkiye. Belgium: Kapeldreef 60, 3001 Leuven, Belgium. For a visit or face-to-face meeting, book an appointment through the contact form; our team determines a suitable date with you.
Can I visit?
Of course. Send your request through the form; we decide the date and place together. We can also hold preliminary meetings and demos by video call.
Which locations does your field team work in?
Our field team comes to your stores, warehouses and distribution centers. For projects in Türkiye, MENA and Europe, we clarify the scope of on-site support in the project discussion.
Do you work remotely?
We work in a hybrid model. Demo, discovery, integration and post-go-live support are mostly remote. For critical steps such as go-live and training, we are on site.
Are you on site during setup?
Yes. During go-live our field team is at your facility. Hardware installation, configuration and training are done on site. The scope and duration of on-site support are set in the project plan.
Let's plan your project together
Fill in the form for a demo, a visit or information. We reply quickly.
Request a demo